- Are you Woman owned?
- Where are you located?
- Do you ship into Canada?
- Do you ship Internationally?
- Can you invoice in currencies other than USD?
- Do you Mark up Shipping Cost?
- Do you provide fulfillment to multiple drop ship locations?
- Can you provide rush service turnaround on products?
- Do you own your technology?
- What type of merchandise reports can you provide?
- Can you provide live inventory?
- Do you assign dedicated customer service reps to our account?
- How do we know you are getting the most competitive pricing from your industry?
- Can you source large orders overseas?
- My company is looking to build a long-term relationship with a procurement company – How do you build such relationships?
- How do you determine the merchandising mix for each program?
- Can our online store be customized?
- Can you provide E-invoicing, e-procurement integration with XML based systems?
- To what do you attribute your success and continued growth year over year?
- Are you Woman owned?
- Yes we are. Regina Broudy is a member of National Association of Women Business owners and is certified by the WBENC.
- Where are you located?
- Clayton Kendall is headquartered in Pittsburgh, PA, and has distribution points in Los Angeles, CA and Toronto, ON.
- Do you ship into Canada?
- Yes. The majority of Clayton Kendall's Canadian shipments originate from Canada. We have tax ID's set up in every province and transact business in CAD.
- Do you ship Internationally?
- Yes. Your online store can be set up to process orders in any currency and accommodate shipments to any country or countries you specify.
- Can you invoice in currencies other than USD?
- Yes. Clayton Kendall can invoice other currencies such as: CAD, Pesos, or Euros.
- Do you Mark up Shipping Cost?
- No. Clayton Kendall does not mark up shipping costs.
- Do you provide fulfillment to multiple drop ship locations?
- Yes. We regularly have projects where it is necessary to drop ship to multiple locations for a project, product rollout, pop kit rollout, etc.
- Can you provide rush service turnaround on products?
- Yes. We have a division of our company, rushIMPRINT (www.rushIMPRINT.com), dedicated to 24 hour turn around on customized, on demand product. We also have a Canadian rushIMPRINT division (www.rushimprint.ca) setup to fulfill rush jobs on the Canadian side of the border. rushIMPRINT is the fastest producer of logoed promotional merchandise in the industry.
- Do you own your technology?
- Yes. Our in-house web development team has created and evolved our technology over many years. All online ordering centers are customized to the need of the client, and the speed and quality of the technology that we provide is due to the tremendous talent and knowledge of our in-house web development team.
- What type of merchandise reports can you provide?
- Merchandise Reports are a measurement of a specific data set that is provided in a way that is easy to understand. We can program reports to measure any specific data the customer requires. Examples of reports that we provide are Breakdown by: product, merchandise category, location, department, cost center, gift card redemption, remaining gift card balance, and inventory.
- Can you provide live inventory?
- Yes, the customer can have access to their live inventory levels.
- Do you assign dedicated customer service reps to our account?
- Yes. Any account that we provide an online ordering center for will have dedicated CK customer service personnel.
- How do we know you are getting the most competitive pricing from your industry?
- Clayton Kendall receives the best pricing in the industry from the majority of suppliers. Our spend within the industry as well as our exposure from our website www.rushimprint.com allows us to gain significant pricing advantages as well as lower minimum quantities and reduced setup charges.
- Can you source large orders overseas?
- Yes, we source product and run programs from many countries.
- My company is looking to build a long-term relationship with a procurement company – How do you build such relationships?
- Collaboration is absolutely critical. We are in constant communication with our customers providing new ideas and products. We encourage feedback and regularly use our customers suggestions to improve our websites and the fulfillment process.
- How do you determine the merchandising mix for each program?
- Our in-house merchandising team uses historical data provided by our customers and knows what is new in the industry. Their expertise includes working with top international suppliers. We collaborate continuously with or customers and change the merchandising mix based on response.
- Can our online store be customized?
- All of our online stores are customized to the customers' needs and specifications.
- Can you provide E-invoicing, e-procurement integration with XML based systems?
- Yes. We integrate with various platforms, and all of our online ordering centers are EDI integrated with our ERP system. We provide innovative solutions for a wide variety of applications (e-payments, e-invoicing, e-procurement integration). We keep your data, safe and secure without down time. We can integrate with Ariba, Commerce One, SAP, and Oracle.
- To what do you attribute your success and continued growth year over year?
- Collaboration. We are regularly in communication with our customer base gathering information not only on the best product mix, but also on the functionality and experience of our online ordering centers. Many of our best ideas and program capabilities have come from customer input.
