Personalizing Print to Increase Sales
H ow brands speak to audiences has slowly shifted overtime. Companies once advertised to the masses, hoping to reach a few interested prospects in the process. As data improved, brands began segmenting audiences and targeting campaigns for each demographic.
Now many consumers prefer one-on-one conversations with companies. It may seem impossible to talk directly to dozens, hundreds, or thousands of individuals. But luckily, a little personalization can go a long way! Add an extra touch to your direct mailers to show your customers you care.
Track Your Sales Patterns and Top Customers
Take notice of loyal customers who buy your products more frequently than the average Joe. Reward them! Send a surprise coupon or special offer in the mail to make them feel appreciated. They’ll rave about your company for weeks on end.
Similarly, if you notice a particular product that everyone seems to love, take advantage! Send out as many special offers– customers will feel excited to receive a coupon for their favorite item. Discounting or providing a special deal for a well-loved product makes the offer feels more special, even if it’s sent to mass audiences. These small tokens of appreciation go a long way and can keep customers coming back.
Go the Extra Distance
Include a short note of appreciation in your next mailer to show your customer base that you really value their business. Most companies opt for a generic typed-up memo inside their mail pieces instead. By adding your own personal touch, you’ll set yourself apart with a sincere, memorable message. However, because handwriting hundreds of notes can be time consuming, this strategy is best reserved for extremely loyal customers or new business prospects.
Address Your Customers by Name
During busy weeks, finding time to write out several notes seems impossible. Luckily, you can still use tactics to ensure that customers don’t become a group of nameless faces to your business. Of course, avoid addressing envelopes with the generic “Resident.” Recipients are more likely to read mail that’s addressed to them directly, so always include first and last names on the mail piece itself.
Also, aim to include visual images on the print piece that reflect what you know about the customer. If you know they like products used at the beach, weave images of beach vacations onto the collateral. New variable printing technology makes this personalization affordable and straightforward.
Next time you’re gearing up to send out a new direct mail piece, think about personalizing. Show customers you care by adding small details that’ll make them feel more connected to your business.